Delivery Information and Charges
At Hulu, we make it our priority to ship your order as soon as possible. Most of our products are available for same day despatch if you order before 3pm. We ship orders Monday to Friday, orders placed after 3pm will be shipped the following working day. Please note in times of high demand shipping may take a little longer. If there are any problems with your order we will let you know as soon as possible by email or telephone.
The cost for postage and packing is based on the goods in your shopping basket and the delivery destination. You can check what the amount will be on the shopping basket page.
Orders within the UK
For a delivery address within the UK, you will have the choice of either Royal Mail 24 (1st Class), Royal Mail 48 (2nd Class), Royal Mail Special Delivery or courier service. A signature may be required upon receipt if your order is of a high value. If you choose Royal Mail 24 or 48, the prices are as follows:
(Up to 4 pattern leaflets, 1m or less fabric)
|£1.50 Royal Mail 24|
|£2.95 Royal Mail 48
£3.95 Royal Mail 24
|£40 and over||Free|
Whilst we make every effort to despatch your order as quickly as possible, we cannot be responsible for any delays in delivery caused by Royal Mail. If you require your order urgently, we suggest that you choose Special Delivery option which is a guarantee next day service.
For a delivery address outside the UK, we usually use the UK’s Royal Mail Airmail service. Delivery is usually within five to seven days for Europe and seven to fourteen days for the rest of the world, following the day of posting.
If you need your order urgently, please choose the International Tracked/Signed For or Courier option (if available for your country) as these are priority services and should get there quicker. We cannot be responsible for any delays in delivery caused by the postal system.
Airmail prices are based on the total weight of the products you are purchasing. A delivery quotation is given on the shopping basket page before you checkout.
When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
We reserve the right to withhold delivery to any particular place or location at our sole discretion.